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Apps storage space issue

Explorer

I can see your point about the principle of it all Tony and no doubt the issue is only with last years models of the 7 Series, and it’s not the  first time that Samsung have made this mistake either. But Samsung are not the only ones who made this mistake either and LG have also done exactly the same thing with some of their series in their range. So Samsung are not alone at being the only *****s who can make these type of careless mistakes.

 

To be honest over the 3 months I spent looking at the reviews for the TV I eventually brought, I did come across this issue in AV Forums that people were having with the NU7400 though I did not think that it was a fault with the whole of the 700 Series. I also overlooked it basically because I am not a Gamer and it was mostly Gamers who were complaining about it in the AV Forum. No doubt I can see now that this is more of a serious problem the TV has and it will without doubt effect me eventually and that time might be just around the corner so to speak. I think from now on I shall have to look into reviews a lot more seriously before I buy another TV and even search Forums for any issues and take more note of them. 

 

Regarding Richer Sounds I brought my last LG TV from them 10 years ago and they also gave me a 6 year guarantee. I did go in Richer Sounds first to buy the TV I have now and had never brought anything from John Lewis before. The reason why I ended up buying the TV from John Lewis was down to one thing. They simply would not deliver it, and the only way I could of got the TV home  was to transport it myself. 10 years ago when I brought the LG my son in law took me and we put it in his car. I do not drive and my son in law and my daughter split up a few years back so I had no way of collecting the TV myself. They even offered me one that had been returned in an open box for £60 less and still with a 6 year guarantee. I told them saving money was no good to me unless you can deliver it. They refused so I took myself and my money to John Lewis 😊

Explorer

I think you are right Chris and now I am more aware of the situation thanks to all you guys in this forum it has started to worry me a lot more, and no doubt I will have to sort out getting it replaced soon.

Explorer

I shall bear than in mind Paul and thanks....



 


 

Voyager

@Intruder461 You're right that other manufacturers make errors apart from Samsung. It's just that at the moment I don't want them to have any of my money, having been exposed to their incompetence and barefaced lying for months. Just like in politics, it's the cover-up that's usually worse than the original incident.

Apprentice

Hey guys. I'm late to the party but unfortunately when I googled this problem some months ago this thread wasn't quite as prominent on google as it is today. I thought I was the only one and after reading the manual I bought a USB stick thinking it would resolve my problems. It didn't. My NU7400 is just over 6 months old now but I am going to fight Crampton & Moore to get a refund. I understand from reading all 44-pages of this thread that this retailer has been less than helpful. I'm kicking myself because I knew of this problem from day 1 but I thought there's no way a 'quality' brand like Samsung would let this fly, I actually blamed myself, thinking I was just being dumb.

Voyager

@NU-7400 wrote:

Hey guys. I'm late to the party but unfortunately when I googled this problem some months ago this thread wasn't quite as prominent on google as it is today. I thought I was the only one and after reading the manual I bought a USB stick thinking it would resolve my problems. It didn't. My NU7400 is just over 6 months old now but I am going to fight Crampton & Moore to get a refund. I understand from reading all 44-pages of this thread that this retailer has been less than helpful. I'm kicking myself because I knew of this problem from day 1 but I thought there's no way a 'quality' brand like Samsung would let this fly, I actually blamed myself, thinking I was just being dumb.


Hi, welcome to the Samsung self-help group! When I started this thread and first contacted my retailer John Lewis last December I also thought that Samsung would come up with a resolution pretty soon. I trusted the brand. It was only when March arrived and all we'd heard from them was a succession of bull***** that I lost my faith in them and pushed them and JL to sort it out. If you've ploughed through the whole thread you'll see that I finally got JL's consent for a replacement or refund last week. 

 

Crampton & Moore sent a sarcastic and totally unhelpful letter to a poster here declining to take any action. That was a couple of months ago so maybe their attitude will have changed now, given that  Samsung have admitted the fault but refused to commit to a timescale for resolution. We know why they won't commit, it's because there is no resolution. The latest firmware update makes the problem even worse, and there's clearly no new motherboard that's suitable.

 

I posted a template letter on here for retailers, taken from the Which magazine site. I'd suggest writing to your retailer using that, and not even bother with a phone call as they'll just fob you off. Keep pushing and let us know of your progress.

First Poster
Hello , I am also late to the party , I have a Samsung UE55NU7400 purchased from JL in January that has the same issue.

Contacted JL through their website this morning and have just received the following response , I suspect that I am being fobbed off by being told to contact Samsung .

Would you be willing to share your case number with me so that I can go back to JL to try and push them for a refund as I do not really want the hassle of having to contact Samsung directly. Your help would be very much appreciated .
__________________________________________________________________________________________
Your John Lewis Enquiry - Samsung UE55NU7400 TV.

Thank you for your email regarding your Samsung television. I am sorry to learn of the issue with the apps and storage on your set. I appreciate this must be frustrating for you. Please be assured that I am keen to advise on this matter.

I note your request for a refund but have to advise that I am unable to comply with this. Your television is covered by a 5 years parts and labour guarantee which covers you for mechanical breakdowns, as such apps are not covered by this warranty. However they are supported by the manufacturer. The first year of your guarantee is offered and facilitated by Samsung themselves.

Under the circumstances I therefore recommend you call Samsung directly on 0330 SAMSUNG (726 7864) One of their product specialists will be happy to discuss this with you further. Please have the serial number form the back of the set at hand when you call.

I am confident Samsung will look to resolve this for you swiftly.


Yours sincerely

Michelle Lloyd
John Lewis Technical Support
0330 123 0106
________________________________________________________________________________________________
Voyager

Hi, what a dumb response from JL. I've noticed that retailers and Samsung always respond initially as if this is a new issue and has never been reported before. The truth is that they must have loads of cases on their database yet they're deliberately playing dumb, which really stinks. I will send you my case number shortly by private message. You can say to JL that this issue has been investigated thoroughly by one of their third party repair companies and found to have no resolution. 

 

Regarding the apps not being covered - this issue arises because of a lack of internal memory on the TV motherboard, so a swap to a motherboard with more memory would cure the problem. The fact that Samsung don't do this is because there is clearly no suitable board available, therefore this *is* a mechanical/hardware problem. 

Observer

late to show as well, didnt find this thread when i first noticed issue end of last year. Assumed software update would solve it.

 

have phoned JL today to register the fault. They will send a 3rd party engineer out next week. JL support bloke saying he has no knowledge that JL have accepted nu7000 are not fit when delivered.  5 days over 6 months since purchase today.

 

Thanks for the thread and keeping going with it, much appreciated. 

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Voyager

It'll be interesting to see what your third party engineer thinks. The JL-appointed repair company on my case phoned me up first to try and do a diagnosis. They then didn't even bother to visit, but just talked to Samsung for a couple of weeks and when there was no progress or timescale for repair from Samsung told JL that there was no means available for resolution.

 

Strange that the JL person you spoke to claimed to have no knowledge of the issue or JL's actions. It could be that it hasn't filtered down from last week as I think I was the first to get a decision on this (or he's blagging it lol).

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