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Apps storage space issue

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Voyager

Evening all! A quick update:

 

I couldn't bear the stress of talking to Samsung again so I called my retailer John Lewis just now to see if their position might have changed since I spoke to them in December. They were more sympathetic this time due to Samsung not having managed to fix the problem.

 

The woman I spoke to was very clued up and didn't have a good thing to say about Samsung support. I gave her a rundown of our collective experiences and the so-called solutions that Samsung have been coming up with, and she said it didn't surprise her. She agreed that this issue is more than likely a manufacturing error.

 

Unfortunately she couldn't authorise an exchange right away, but rather than pass me over to Samsung she arranged for a John Lewis appointed independent engineer to come and look at my TV. I'm fine with that as I'm sympathetic to retailers who find themselves in this situation through no fault of their own. She said that if the engineer says that there's no solution they'll swap the TV to another model. He's coming this Saturday so I'll report back afterwards. I shall certainly plug him for technical information as to the root cause of the issue.

Explorer

I have just had my OFFICIAL reply from Samsung via Graham in Customer Solutions.


Samsung.jpg

Samsung are denying its a manufacturing issue and will not be swapping any TV's.  He saw from my online chat that I had been told the main-board had been superseded but confirmed this is not the case.  He has also spoken to the engineer who came to me who confirmed that swapping a board will not fix the issue but Customer Solutions (0330 726 7864) are only now able to pass me back to Technical to see if they can do, 'something' but thats all they are prepared to do.

 

It's obvious if they DO admit there is a problem they are liable to swap TV's so they take the plausible deniability route and bury their heads in the sand.

 

Bunch of *****-holes especially this Graham who was really nice initially and promised to find a solution but his attitude on the phone was, "you can just f*** off" so I will never buy a Samsung product again in my lifetime and will tell as many people I know about how I have been treated so they don't buy Samsung again.

My recommendation is bombard their Customer Solutions line with cases until they crack I'm considering asking the company solicitor if there's a case for the manufacturer not the retailer to answer.

Further recommend anyone considering action should use their browser to SAVE AS and select Web Archive (*.mht) as this post could disappear at any time.

Explorer

Shocking way to treat customers and they are hoping we just go away, to be honest RS have been outstanding with me now and I am picking up my LG 49SK8100 tomorrow.

 

I again will never touch a Samsung device again (Currently only have a Samsung tablet) and while the quality of their products is solid, the quality of their service is not.

 

 

Explorer
It won't surprise any of you but the "new" firmware was supposed to be out on Wednesday has failed to appear.......

https://www.samsung.com/uk/support/model/UE50NU7400UXXU/#downloads

Just had a call with Richer Sounds CS, they have told me that Samsung is "aware" of the issue and are "working on a fix". The guy I spoke to has had a number of 7400's returned with this issue or used the "workaround" I advised him that this was just a temporary fix and the problem would reoccur when the apps next update.

adw_uk you experience is shocking, in fact, I have yet to see anyone yet who has a positive thing to say about the support, the RS CS rep even intimated to me that their support is difficult to deal with even as a reseller.

Poor company, but people will continue to buy their phones, tablets, tv's etc and support these appalling CS practices.
Explorer

@Steve_Roebuck wrote:
It won't surprise any of you but the "new" firmware was supposed to be out on Wednesday has failed to appear.......


You do realise that statement from Samsung was probably a lie right? It's just delaying tactics.

Explorer

Lie is a strong word....

 

  • Misdirection
  • Delaying Tactics
  • Obfuscation
  • Blind them with science

 

Sound better

 

Voyager

@adw_uk wrote:

I have just had my OFFICIAL reply from Samsung via Graham in Customer Solutions.


Samsung.jpg

Samsung are denying its a manufacturing issue and will not be swapping any TV's.  He saw from my online chat that I had been told the main-board had been superseded but confirmed this is not the case.  He has also spoken to the engineer who came to me who confirmed that swapping a board will not fix the issue but Customer Solutions (0330 726 7864) are only now able to pass me back to Technical to see if they can do, 'something' but thats all they are prepared to do.

 

It's obvious if they DO admit there is a problem they are liable to swap TV's so they take the plausible deniability route and bury their heads in the sand.

 

Bunch of *****-holes especially this Graham who was really nice initially and promised to find a solution but his attitude on the phone was, "you can just f*** off" so I will never buy a Samsung product again in my lifetime and will tell as many people I know about how I have been treated so they don't buy Samsung again.

My recommendation is bombard their Customer Solutions line with cases until they crack I'm considering asking the company solicitor if there's a case for the manufacturer not the retailer to answer.

Further recommend anyone considering action should use their browser to SAVE AS and select Web Archive (*.mht) as this post could disappear at any time.


Wow, this is infuriating. I will certainly archive your post and show your letter to the engineer who comes to look at my TV on Saturday. So Samsung's position is "We know that there's insufficient RAM to manage the apps but we designed it that way!" It could be that retailers take legal action against Samsung as this issue is only going to get worse as more and more cases come to light.

 

I'm hoping and praying that John Lewis will be as accommodating to me as RS and AO have been to Steve and ArtofMotion.

Voyager

@Steve_Roebuck wrote:

Shocking way to treat customers and they are hoping we just go away, to be honest RS have been outstanding with me now and I am picking up my LG 49SK8100 tomorrow.

 

I again will never touch a Samsung device again (Currently only have a Samsung tablet) and while the quality of their products is solid, the quality of their service is not.

 

 


Hey Steve, tomorrow will be a good day for you! Please let me know what you think of the SK8100 as I'm thinking about getting the same model (if JL is merciful and allows a swap!).

Explorer
I've just engaged a solicitor he's going after the retailer for 'breach of contract' as tv doesn't do what it says on the tin.
https://www.arclegal.co.uk/about-us.html
Explorer

@adw_uk wrote:

I have just had my OFFICIAL reply from Samsung via Graham in Customer Solutions.


Samsung.jpg

Samsung are denying its a manufacturing issue and will not be swapping any TV's.  He saw from my online chat that I had been told the main-board had been superseded but confirmed this is not the case.  He has also spoken to the engineer who came to me who confirmed that swapping a board will not fix the issue but Customer Solutions (0330 726 7864) are only now able to pass me back to Technical to see if they can do, 'something' but thats all they are prepared to do.


I just received my callback from AJ (or Ayjay?) in Customer Solutions. He couldn't give me any timescale on how long this software/firmware update route will be pursued before considering alternatives. He could only 'assure' me it's with the engineers though the technical specialist assigned to this issue is presently on holiday.

I can go back to RS but my issue is a lack of suitable alternatives. Unfortunately I can't stretch my budget terribly far and the NU7400 has the best response time by far for my Xbox.

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