28-12-2016 09:13 AM
My TV model number is UE46D6750WKXXU.
The only app on the Smart Hub that works without any issues is BBC iPlayer - no other apps will load.
On some - e.g. Amazon - I just get a black screen.
On others - e.g. ITV Hub - the app loads but when I chose a programme to watch the TV switches off.
My internet connection etc. all seem to be fine - otherwise BBC iPlayer wouldn't work.
When I try an online Software Upgrade it just says 'No software to upgrade currently'.
Any suggestions as to why only the BBC app works and how I can solve the problem with the others would be greatly appreciated.
CHEERS
Solved! Go to Solution.
03-01-2017 10:50 AM
Hi AntS
I didn't unzip the file first - OOPS!
I have now and succesfully upgraded to software version 1028.0.
It appears to have solved the problem with most apps - thank you.
However, the main reason I contacted you is that I recently signed up to Amazon Prime.
Unfortunately updating my software has not solved the problem with the Amazon app.
When I click on the app I just get a black screen.
Any further suggestions re the Amazon app not loading properly please?
CHEERS
03-01-2017 02:53 PM
As it seems to be just Amazon that is experiencing the issue now, we'd reccommend contacting the App provider for more information on this.
We hope this has helped!