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Apps dissapeared after reset

(Topic created on: 08-12-2019 12:40 PM)
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MosesTLV
Apprentice
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Hi guys,

I hope you could answer. I have 3 issues my my TV.

 

Model: UE48H6600SV / bought in Germany

Software version: 1410

 

Issues:

1. I reset the TV, apps dissapeared. I login to Samasung account. Still I cannot neither see nor download for example Netflix App. Your advice?

 

2. TV was bought in Germany. I relocated to Tel Aviv. Is there a way to localize it?

 

3. HDMI ports stopped responding. I was advised by Samsung support to reset the TV, but did not resolve the issue. What should I do?

 

Thank you, Moses.

 

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2 Solutions


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Solution
MosesTLV
Apprentice
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On 13 Dec. there should be a new firmware to download. This problem should be then resolved.

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STVCH
Student
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My TV just updated to firmware 1420, HDMI ports now work again!

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7 REPLIES 7
CarloL
Hotshot
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Hey @MosesTLV! Is the TV running on the latest software version? Menu > Settings > Support > Software update > Update now. If this doesn't sort it, I would recommend getting in touch with the Samsung Support in Israel to be assisted further on this as the TV was originally manufactured in the EU and there can be compatibility issues. 

STVCH
Student
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Hi,

 

I had the same issue with the HDMI ports after the 1410 firmware update (your point #3). 

 

I got a call today from Samsung, they told me that a new firmware will be published within the next couple of days which will resolve this problem.

 

Hope that it will be the case...

MosesTLV
Apprentice
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Hi Carlos, yes, the TV is with the latest system version updated. I will contact the Israel representative.

Thank you.

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Solution
MosesTLV
Apprentice
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On 13 Dec. there should be a new firmware to download. This problem should be then resolved.
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Solution
STVCH
Student
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My TV just updated to firmware 1420, HDMI ports now work again!

MosesTLV
Apprentice
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Yep, ver. 1420 has solved the problem!
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SaudA
Troubleshooter
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That's great to hear, guys. Glad that's sorted!
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