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Apps Not Launching

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Only TV Plus, Netflix and Prime Video are launching. All other apps in my SmartHub won't launch. When I navigate to the app, the preview shelf shows, when I click to open the app, I get the tone, but nothing happens.  Hulu, HBO Now, Showtime, HGTV, Google Play, Vudu, etc.- none of them open. I've made sure to update to the latest  software, I've reset both the TV back to factory settings and the SmartHub. What is happening? 

CarlH Moderator

Hi @LAbes. Can you tell me the full mode number fof your TV located on the sticker from the back? Have you tried a Smart Hub Reset? 

First Poster


Model Code: UN65MU6070

Yes, I did a SmartHub reset and when that didn't work, I did a factory reset.

ChrisM Moderator

Could we take the software version of your TV, @LAbes? Go to Home > Settings > Support > About This TV.

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