Apple TV/Support Service?

[TomMcC7606]

My TV is model UN65NU6080FXZA on 1251 firmware. Called 2 weeks ago about the Apple TV app not showing up. The rep confirmed that my TV should have it.  We attempted a hard reset and smart hub reset with no success for the app.  I waited 2 weeks to see if it will show up.  Still no ATV. I put in a ticket #2212047910 and spoke with a rep.  This rep told me Apple TV is not yet available for Samsung and to wait. Did I just get blown off??  Now I’m not sure if I just got bad service or something is wrong with my TV.  What do I do now?  

[DannyT]

Hi there, @TomMcC7606.

Both the Apple TV App and AirPlay are currently only available on TV models NU7100 and above. I'm a bit puzzled why the rep has said it will be available on your TV. Very sorry for any inconvenience caused here.

At present, there are no plans to expand these features to more TVs, but we'd recommend keeping an eye on our website (or here) for future updates!

[phl]

Tom, 

Samsung's own web page on compatible TV models would contradict what you're saying.  In fact, it appears to be available on NU6070 and higher models in that class.  

https://www.samsung.com/us/support/answer/ANS00082624/

Apple TV compatible Samsung TVs

• 2019 QLED 8K Q900R and 2019 Serif TV

• 2019 QLED 4K Q90R, Q80R, Q70R, Q7DR, Q60R, and Q6DR

• 2019 & 2018 Frame TV LS03R/LS03N

• 2019 4K UHD TV RU8000, RU800D, RU740D, RU7300, RU730D, RU7100, and RU710D

• 2018 QLED 4K Q9FN, Q8FN, Q7CN, Q7FN, Q75FN, Q6FN, and Q65FN

• 2018 4K UHD TV NU8500, NU8000, NU740D, NU7300, NU7200, NU7100, NU710D, NU6950, NU6900, NU6900B, NU6080, and NU6070

• 2018 Smart Full HDTV N5300

[TomMcC7606]

Not sure what you mean by condracting.  In my post I am referring to my NU6080, which is showing as one of the TVs that Apple TV is available for. Unless you mistakenly responded to me in response to someone else’s reply to my post in which they said Apple TV is not available for my TV.  Not sure where they got their information from. 

[TomMcC7606]

The rep confirmed it is available for my TV and it is also listed on Samsung’s website as being available for my TV. Along with many other TVs..Not just the NU7100. 

[phl]

Tom,

my apologies. I meant to refer to Danny, who replied that appleTV is only available on models above the 7100. 

[AntS]

Hi all.

That 'UN' at the start of TomMcC7606's TV model code indicates it's a US model. (I'm sure he knows where he is, but it's perhaps not as obvious to others on here. ;))

100% cool that non-UK peeps want to post here (and you're all welcome), but to save confusion (as per my post here) worth noting that this forum is supported by the Samsung UK & Ireland team, and so the Mods here only have accurate info for Samsung UK & Ireland stuff. There's also a US Samsung Community if you're looking for more accurate info and advice on your products - or just to connect with folks nearer to you.

There's more info on decoding Samsung TV model numbers here, but the short version of how to figure out which region a post-2008 Samsung TV is made for is looking for the second letter in the full model code:

A = Asia/Africa

E = Europe

N = North/South America