26-02-2019 01:18 AM
Hello I just purchased an 82 qfn 8 series. The ambient mode worked when I first set the tv up. But now after one minute in ambient mode it turns off. I did a reset with no luck and also unplugged for 5 minutes which helps but only for about ten minutes and then it turns off again. Any help would be appreciated.
26-02-2019 05:11 AM
This is happening with my q9fn 75”. Very buggy feature so far. Disappointing for a premium product.
14-03-2019 02:43 AM
Yes my Q9 is doing the exact same thing you need to turn auto brightness off and it will stay on takes away from the realistic affect very disappointed myself hopefully it’s fixed with a update soon
23-05-2019 07:51 PM
Does anyone know if this is being addressed got mine today and thankfully in a 28 day return period
28-05-2019 01:29 AM
If Samsung could simply stop the tv auto turning off in lower light that would fix it
21-09-2019 04:04 PM
Update :
I returned mine as obvious fault
03-12-2019 02:29 AM
Can you please explain what you mean by shutting off in low light and where is the setting that controls that
02-06-2020 09:23 PM
This appears to be a bug with the auto-brightness setting (for QLED 8 and 9 series anyway).
1. Push the home button (home icon) on your remote.
2. Left arrow to Ambient Mode.
3. Once in Ambient Mode, push the Back button.
4. Down arrow to menu, and then right arrow to setting (gear icon).
5. Down arrow to Auto Brightness and turn OFF.
OPTIONAL ADDITIONAL STEP
6. Then down arrow to Ambient Off Timer and change to OFF.
This worked for me on two sets...a QLED 8 and a QLED 9.
19-07-2020 07:07 AM
Just tried this myself, and it seems to have fixed the issue, at least for now. Before, the tv would turn off in ambient mode after just one minute or so. As of now, it is still on and running in ambient mode, going on 5 minutes.
Thanks!
Additionally, one thing I noticed that is torubling is that when I turn off the Auto Brightness, it automatically gets much brighter. I tried turning the backlight all the way down as far as it goes (-10), yet it is still much brighter than it was with Auto Brightness turned on. I preferred the darker mode, any idea of how I can get it darker now that the Auto Brightness is off?
17-08-2020 07:58 PM
Hello, I am having the same problem wirth my QN75Q9FNAGXZS
Tv enters in the ambient mode and turns off. It happens over ad over, in the night, in the day, I am not sure on what to do. I tried the steps below, but it is still not working.
PLEASE HELP!