Support

Open search

Amazon prime streams very dark

Observer

TV ue50ru7020

 

Tried streaming some of Amazon uhd content on this tv and it's very dark, not looking like it's in hdr and occasionally flickers to a much clearer brighter picture (for maybe half to 1 second at a time) then goes back dark again.

You can still see the picture but it looks kind of like how a non HDR screen would show hdr content (grey looking whites).

 

Brand new TV, any idea what's wrong?

1 REPLY 1
Highlighted
CarloL Moderator
Moderator

Hey @Garyc123! Are you still experiencing issues with this? If so, can you confirm if it happens only when streaming from Amazon or with every other channel/app?

Top Liked Authors