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Amazon Prime Video TV app stopped working after Jan 2019 update

Apprentice

I have a TV bought in 2015 and everything is up to date with firmware etc. 

Apprentice

Problem is that the Amazon app is the only one that doesn't work, and on my TV I no longer have the option to get the latest firmware. Tried downloading the latest firmware onto a USB-stick, but the Samsung does not recognise the file that has been dowloaded and keeps saying the firmware is up to date.

Superuser I
Superuser I

If tried everything and failrly recent Tv  think you would need to get in touch with Samsung/Amazon.     Samsung would be able to provide Remote Assistance if you are agreeable and have not reached out yet.

Apprentice
Thank you
New Member

its amazon. They have ceased all prime videos running directly on any smart tv without a fire tv/fire stick. They say it’s bevause the tv can’t support a new security feature but that’s a lie.


Apprentice
It works on my parents TV though without issue?
New Member

Well they just cost themselves at least one customer! I have been battling with the same problem since January - Amazon blame Samsung and Samsung blame Amazon. My Prime Subscription came up for renewal at the beginning of April and so I cancelled and took out a subscription with Netflix.

Apprentice

Noticed the Samsung hub was updating for the past two days each time I tried to run it. And today, lo and behold, Amazon prime is up and running again on my TV. See if you get the same, simply open the hub and see if it runs an update, once that has been completed it should open Prime again. 

First Poster

I had this problem  with AmazonPrime last night. I tried reinstalling the app. but that did not work. I had had this problem a few months ago with Netflix on an older SAMSUNG SmartTV and remedied the problem by changing the DNS (to 8.8.4.4, I think). The current TV is a QN82Q6FN.  The slim user manual suggest changing the DNS to 8.8.8.8 for such problems.  Settings > General > Network > Network Status > IP settings > DNS Setting > Enter Manually > DNS server > enter 8.8.8.8 > OK.  My Internet Provider is Spectrum, but they seem to be in the dark with this problem.  Strangely, when I had had the problem with Netflix, it affected the SmartTV, but not the Netflix on the SAMSUNG Blu-ray player. Last night's AmazonPrime problem was on both the TV and the SAMSUNG 4k player. The computer was not affected in both cases. This morning (April 27, 2019) AmazonPrime came right up.

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