I've had the same problem as reported on here (see the ads but the movies don't load) - I called support 2 weeks ago - I had to spend sometime on the phone to sort it all out - removing the apps, resinstalling them, having to log back in all the apps - it worked at first but the problem has come back
DO I have to do this every 2 wekks?!!!!
Very disappointing - for the price I paid I am expecting the basic functions to work properly. IT is surprising that this issue has been going on for months according to the messages on differnt forums but no permanent solution has been found...
Should I ask for a refund?
I have reset the hub reset the tv I have reinstalled the app I can sign in to my all4 account I can choose progs enter then screen greys out with the 4 block progress bar just operating. My tv is a samsung UE40ES550K with a xxu version 2 smart tv I would just like to know the bottom lne whose fault is it all 4 or samsung s as I don t like to blame the innocent??? does anybody know??? thank you in advance
Hello I tried on the tv for all 4 and a message came up to install new app so I downloaded it .It appears that I have downloaded the old app again as the layout is the same as was b4. and it works???? It seems to me they have parked the new all singing but not working app and giving me back the old working app but for how long ??? so at the moment I m Happy I do wish they would test out new apps b4 dumping them on us!!!
Thanks for confirming @Toad-Hall @nomore and hopefully solves the issue for now anyway. For any customers still experiencing problems having followed the detailed steps, ensure you have the latest firmware for your TV (later versions are often firstly available on Samsung support-downloadable via USB).