15-05-2019 11:30 AM - last edited 15-05-2019 11:36 AM
Have they started shipping the one connect boxes over yet from 2.0 to HDMI 2.1 ?
Cant get anything from the Indian call centre staff not one of them understands what I am asking them.
Absolutley useless for a new customer asking any questions as they do not know the products.
He kept saying on phone 60 frame per minute, then he said running in 60p -- shows you how ill informed they or on products, rang 5 different times and not one can answer my question.
does anyone who owns one of the Q900R 8Ktvs could give me an insight into them, has there been any problems, good and bad points?
be as honest as you can.
Also has anyone had the chance to see a 4k tv and an 8tv side by side and if so is the comparison noticable.?
Solved! Go to Solution.
13-09-2019 04:09 PM
I just got a call from Samsung saying they have looked into the way the tv is advertised on there site and I have a case, and that someone from higher up is going to call me to try to sort this out with me 😁
13-09-2019 10:45 PM
Excellent news, hopefully someone from Samsung will do likewise with me, I honestly feel as if I have been duped and robbed while wearing a blind fold.
Fingers crossed they will sort it out.
14-09-2019 02:32 AM
@Tonyst1974 wrote:So they are saying the only way it will upscale is if your sky box was 8k and the programme on it was 1080p then it will upscale it to 8k . I told them that’s fause advertising as there is not any 8k devices and you make it sound like it will upscale our 4K sky box’s
It only plays 4K youtube video's even though there is 8k content on youtube.
14-09-2019 08:20 AM
These are indeed interesting news. I am surprised that Samsung has stated that the upscaling functionality will not upscale any incoming signals to 8K. I have also bought the TV because of this capability. Without it nobody would currently buy an 8K TV , as there is no real 8K material available. However I have read many tests about this TV . The testers have always loved this functionality and never criticized it.
14-09-2019 08:26 AM
@katebowski
I think I have read that this is rather a problem of YouTube and not of Samsung and they know about it. Further I assume that this can also be a question on the Internet connection, i.e. if it is capable to deliver the 8K signal
14-09-2019 10:04 AM
15-09-2019 05:30 AM
15-09-2019 05:36 PM
No your x box should work on the tv doesn’t matter if you’re had the upgrade or not
16-09-2019 11:54 AM
Ok so update. Talking to Samsung today and was put through to a problem resolve team . And when talking to the guy he slipped up straight away saying the tv will not upscale a 4K blue ray coz of how it’s made , I told him that read about the tv on there own website and it says it will upscale anything to 8k even when it’s not filmed in 8k he then didn’t know what to say . I asked for some sort of compensation he said all we can do if pick up the tv and refund me. So I said no but that you for admitting the tv will not upscale . So now I can sue if I want to take it that far 😁
16-09-2019 02:12 PM
Hi all.
To hopefully clear things up regarding 8K upscaling, I've had it confirmed that:
All Samsung 8K TV’s (Q900RATXXU & Q950RBTXXU) have a screen with 8K resolution. The AI upscaling engine will take a resolution input - either SD (720 x 480), HD (1920 x 1080) or UHD (3840 x 2160) - and upscale it to fit the 8K resolution screen (7680 × 4320).
YouTube 8K content uses AV1 codec – which is not supported by the YouTube app available on Samsung’s current 8K TV’s.