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8K Q900R. One connect box swapping HDMI 2.1

Apprentice

I doubt about it that it’s hdmi 4 port already have hdmi 2.1, do you got any reference for it? If even it is then why they are shy to enable it. Why they are prolonging it? 

Black Belt 

@robofobo wrote:

I doubt about it that it’s hdmi 4 port already have hdmi 2.1, do you got any reference for it? If even it is then why they are shy to enable it. Why they are prolonging it? 

 

I had this model in the 60 day trial. I remember seeing the review and them saying Samsung had say there would be a free upgrade one connect box. I rang their customer support, and asked when it might be available and to confirm I was free. They told me they did not know, and they said there would be a charge, I asked how much, and as normal they could not tell me. 

What you have to remember, did the retailer advertise a free upgrade, because if not you have no recourse, even if the manufacturer or anyone else makes this claim. 

Was not happy with the tv, and it broke so went back. 

Paul

First Poster

Where on the website do I fined this info, cheers

Black Belt 

@Tonyst1974 wrote:

Where on the website do I fined this info, cheers


Just ring Samsung customer service and ask the question. Or do a live chat and keep the transcript, to show here. 

First Poster

I called them again last week, guy told me yes they would be swapping the boxes but they don’t know when yet. He then told me to keep checking the website for more info, but I don’t know what it comes under on the site ?

Highlighted
Black Belt 

@Tonyst1974 wrote:

I called them again last week, guy told me yes they would be swapping the boxes but they don’t know when yet. He then told me to keep checking the website for more info, but I don’t know what it comes under on the site ?


Did they confirm it would be free? They said that about a free smart connect USB dongle for the US series tv. That never happened. Why lots of people got refunds for misrepresentation, as the major retailers advertised this. 

First Poster

His words were  yes Samsung will be swapping the box for the 2.1 box for no charge  but they don’t know when this will be happening so keep checking the website for info 

First Poster

I did call them on three different days before I got a guy that had any idea wot I was talking about tho lol

Apprentice

I recieved the new one connect box. The old one i can keep as backup

Black Belt 

@Dominootje wrote:
I recieved the new ons connect box. The old ons i can keep as backup

Was it free? 

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