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65ks9000

First Poster

red hue on dark scenes 10mm band around bezel is the correct colour

5 REPLIES 5
AntS Moderator
Moderator

Hi @alanldg.

 

Is this accross all sources? If so, which Picture Mode do you have it in? Settings > Picture > Picture Mode. And does adjusting the Tint (G/R) in Picture > Expert Settings help at all?


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First Poster

its accross al sources all picture mode expert settings does not help tint (g/r) does not help

AntS Moderator
Moderator

Are you able to upload a pic showing that red hue?

 

And does the Picture Test show it? Settings > Support > Self Diagnosis > Start Picture Test.


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First Poster

20170301_165319.jpgpicture test first one is a bright image still hints of red in it

 

 

 

Voyager

Could you send us an image of the Picture Test? 

 

If it appears during the Picture Test then this would be a Hardware Fault and it is best if it's inspected by an Engineer. 

 

You can find your nearest Service Centre here. Give them a call and they can arrange it for you. 

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