Ill have a look and try to contact them by email or phone.
I also advise other members do the same so samsung recognize theres a serious problem here as this is not on.
Following my 1242 update the tv has become absolutely terrible. Not to mention Disney+ will now only showing hd opposed to hdr previously. Honestly how is this allowed in today's consumer society. What can be done? it's wrong I'm looking to spend 1500 on a new TV due to this terrible update
The best thing all of us can do is do not buy anymore Samsung products and discourage someone you know if planning to buy a Samsung TV. Today's world companies focusing on marketing bcz they know they can sell well if they do successful marketing. They less care about existing/ loyal customers. They have huge brand fan boys who ready to buy any ***** for excessive money because of the brand name.
I've had my TV for 4 years now and every single firmware update people complain on all the boards that the latest update has done something bad to the image quality. For 4 years and numerous firmware updates, it's always looked 100% identical to me. Maybe the firmware is just making you pay closer attention and you're noticing flaws in the picture that have aways been there.
@toecheese I really could not agree more 👍 Last week's launch of Sky TV's HDR-HLG went without hitch, for those with compatible Q boxes and I must say my KS9500 was up to the mark again with PQ looking superb as always.
@toecheese I don't know how you can't even notice the terrible local dimming control compared against fw 1241.5 . The problem here is not only passing from good blacks to these awful grayish and blooming image... The transition for this new local dimming is terrible slow at glance