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50"nu7400 new light scratches on screen?

First Poster

Hi all. I have the Samsung nu7400 awesome TV for the money. I have had 2 of these tvs now from John Lewis. Both have turned up with very light scratches on the display. When I get a TV I put the flashlight on the screen on my phone to get rid of the muck / dust on the screen with a microfibre. Before even touching either sets they is light scratches all over it first set being the worse. 

 

Has anyone had problems with this something to expect and accept and move on or is this poor handling from being made? 

 

Thanks 

14 REPLIES 14
Pathfinder

Hello,

 

can you send us a picture of the TV screen please?

First Poster

20181208_013813.jpg

Pathfinder

 

Have you cleaned the screen recently? if not, you have to contact the Samsung hotline for a screen change.

First Poster

As above the screen was like this before cleaning it with a microfibre.

Pathfinder

Then you have to contact the Hotline for a repair. Normally, they have to repair it.

First Poster

Right ok... not very good is it having a brand new tv with scratches all over it not happened once but twice? Can I not email them or do I have to phone?

Pathfinder

Both, but personally, i prefer phone to repair it quickly .

First Poster

Ok where will i find the contact details please I will email first . thanks

First Poster

I take it with the lack of other replies i have been unlucky twice?

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