50"nu7400 new light scratches on screen?

[Richdot]

Hi all. I have the Samsung nu7400 awesome TV for the money. I have had 2 of these tvs now from John Lewis. Both have turned up with very light scratches on the display. When I get a TV I put the flashlight on the screen on my phone to get rid of the muck / dust on the screen with a microfibre. Before even touching either sets they is light scratches all over it first set being the worse. 

Has anyone had problems with this something to expect and accept and move on or is this poor handling from being made? 

Thanks 

[ChrisM]

Hi @Richdot.

All our contact details can be found here.

[Richdot]

Hi yes thanks I've emailed... the response I got was to clean the screen??? Lol dont think the person read the email I sent properly or can't understand it ( was not difficult ) the screen has come from new with light scratches on this is the 2nd screen that's come from John Lewis like this ( brand new ) response I got .... clean the screen lol

[ChrisM]

When did you buy the TV, @Richdot? Have you spoken to the retailer regarding this?

[Richdot]

About a week ago yes I've spoken to retailer they have already replaced it once both have the same light scratches all over the screen. Handled both with great care only taking the protective sheet off when the TV is sat on the stand there's no way I would of scratched either screens

[ChrisM]

It might be worth speaking to one of our Audio-Visual specialists directly in that case, @Richdot. You can find the contact number in the link previously provided.

[eric8484]

Where are the scratches on that image? I don't see anything.