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2x thick black lines running vertical on screen of TV

First Poster

image.jpegimage.jpegimage.jpegHi just wondering if anyone can help , purchased a UE49KU6670 tv 8 months ago everything working fine until the other day noticed the thick shadow lines running vertically down the screen

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Moderator
Moderator

Hi @KevT.

 

If the lines are appearing on all sources and (when all other devices have been disconnected) the picture test, then I'd advise getting in touch with the TV Support team to arrange an engineer visit.


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New Member

I bought my curved 65"TV a year and three months ago and now have the same exact line in almost the same location. Called Samsung and they gave me the cold shoulder, I cant beleive they would treat their customers like this. #Neversamsung

 

Were you able to find out what the problem was?

 

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First Poster

Hi

i got in touch with Samsung ,sent some photos to them eventually they responded after several phone calls sent an engineer out  who just replaced the screen

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New Member

I just had one thick black line come up yesterday. Just blew dust out of vents at back of tv and black line has vanished for last 10 mins or so now. 

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