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2018 65" Q9FN Vertical Banding, DSE & Stuck Pixel

First Poster

I purchased my Q9FN a few days ago (AA01 panel) and it has significant vertical banding as well as dse while watching hockey, other sports or scenes with solid colors and motion. It is extremely distracting. I also have a stuck/dead pixel. I am having a Samsung technician come look at my tv tomorrow and hoping they agree to either fix it or replace. For a $3,500 tv, this is unacceptable. I've never spent this much on a tv before, and expected more from a flagship tv. All 4 of the tv's in my house are Sumsungs, but am really dissappointed with this one. I am just afraid I am going to get the typical "these defects are within manufacturer specifications" BS. Fingers crossed. The DSE is pretty hard to capture via a still image and needs to be witnessed in person. Besides these gripes, the tv's visuals can be absolutely stunning. The quality control is just atrocious

 

20181005_172455.jpgVertical banding20181005_171600.jpgVertical banding / dse20181005_171552.jpgVertical banding / dse20181005_171422.jpgVertical banding20181005_171252.jpgVertical banding20181004_224638.jpgStuck/dead pixel

3 REPLIES 3
Black Belt 

@DarthxRinzler wrote:

I purchased my Q9FN a few days ago (AA01 panel) and it has significant vertical banding as well as dse while watching hockey, other sports or scenes with solid colors and motion. It is extremely distracting. I also have a stuck/dead pixel. I am having a Samsung technician come look at my tv tomorrow and hoping they agree to either fix it or replace. For a $3,500 tv, this is unacceptable. I've never spent this much on a tv before, and expected more from a flagship tv. All 4 of the tv's in my house are Sumsungs, but am really dissappointed with this one. I am just afraid I am going to get the typical "these defects are within manufacturer specifications" BS. Fingers crossed. The DSE is pretty hard to capture via a still image and needs to be witnessed in person. Besides these gripes, the tv's visuals can be absolutely stunning. The quality control is just atrocious

 

20181005_172455.jpgVertical banding20181005_171600.jpgVertical banding / dse20181005_171552.jpgVertical banding / dse20181005_171422.jpgVertical banding20181005_171252.jpgVertical banding20181004_224638.jpgStuck/dead pixel


I had the same. For such an expensive TV you should have a wow factor not disappointment. I sent pics of it to Samsung and they said it was within specs. I had a ks9500 which was far better.  They did agree to a full refund,  which I accepted. 

Paul

New Member

What did you end up doing? I just bought the Samsung Q80r with the same panel and have the same issues?

New Member

@chickensalad321 wrote:

What did you end up doing? I just bought the Samsung Q80r with the same panel and have the same issues?


Chickensalad321 and could the problem with the panel on the Q80R be solved? Is it the 55 inch or the 65 inch version? Did you have it exchanged or repaired?

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