TV 13 months old so it is up to Samsung to provide the service direct in an accordance with 1999/44/EU directive. Now experiencing severe failings with Samsung customer support. Was informed that some one would ring yesterday but nothing. Also scheduled a call, yet again, via Samsung TV support for a call this morning. Deadline now passed and no call. this is nothing short of atrocious support from such a large organisation. Now forced to articulate the diabolical service provided by Samsung on the wider net. Also now addressing legal action for failing to comply with the UE directive.