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ue49ks8000 freesat problem

(Topic created on: 16-08-2018 08:36 PM)
1209 Views
rushy7
Journeyman
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For the last few weeks every few days my tv seems to lose the freesat channels and displays about 100 versions of c4 ,e4 film4!! and the input says sattelite not freesat,any ideas?

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9 REPLIES 9
ChrisM
SuperStar
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Hi @rushy7.

 

What's the model code of your TV and what version of software is it running?

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rushy7
Journeyman
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hi,firmware is 1220.7 model is ue49ks8000txxu

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ChrisM
SuperStar
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Hi @rushy7.

 

Your TV is on the latest software so lets try a reset on the TV. Go to Home > Settings > Support > Self Diagnosis > Reset.

 

Let us know how you get on.

rushy7
Journeyman
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ok will do ,thanks

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rushy7
Journeyman
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hi,right done a factory reset ill update in a few days

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ChrisM
SuperStar
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We'll look out for your message @rushy7.

rushy7
Journeyman
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hi again,so far so good ,over a week now and alls good!!

ChrisM
SuperStar
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Great stuff @rushy7!

 

Let us know if you have any further issues.

rushy7
Journeyman
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Hi,Just an update .After the reset everything has worked perfectly so thanks very much for the advice!!

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