smart tv

[tam7]

Hi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.

[CarlH]

Hi @tam7. Can you tell me the full model number of your TV?

[CarlH]

Just seen your other post, @tam7. I've deleted it so we can focus on this one. Can you check the software version? Press Menu/ Settings on your remote and go to Support > Software Update. 

[tam7]

ok ill try this now,thanks

[tam7]

hi,it says this function not available

[CarlH]

How far can you make it through the settings before that message appears, @tam7? 

[tam7]

software update is the only 1 no lit up

[tam7]

software update is the only 1,not lit up

[CarlH]

Thanks , @tam7. Are you able to check your connection with an ethernet cable?

[tam7]

my model number is ue55es7000