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Observer

no,havent got one,but we can connect on internet on sky channels,but not connecting through smart hub

Observer

you stil there Carl

CarlH Moderator
Moderator

Yeah I'm still here, @tam7! As you've mentioned it, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000. 

Observer

ok,ill try this,thanks,2 min

Observer

HI when i clicked on smart hub,it said,this function is already running.

CarlH Moderator
Moderator

Did it let you reset it, @tam7?

Observer

no,when i clicked on it,it said,this function is already running,

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CarlH Moderator
Moderator

Sounds like a silly question but is the date and time correct? I know that this can sometimes cause issues with apps or online settings, @tam7

Observer

yes,i already set the time and date.

CarlH Moderator
Moderator

It may be best to contact one of your Product Specialists, @tam7. I can arrange a callback or alternatively, they can be reached on 0330 726 7864 until 22:00 this evening. 

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