16-01-2019 04:21 PM
Hi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.
16-01-2019 05:45 PM - last edited 16-01-2019 05:54 PM
no,havent got one,but we can connect on internet on sky channels,but not connecting through smart hub
16-01-2019 06:08 PM
you stil there Carl
16-01-2019 06:16 PM
Yeah I'm still here, @tam7! As you've mentioned it, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.
16-01-2019 06:39 PM
ok,ill try this,thanks,2 min
16-01-2019 06:43 PM
HI when i clicked on smart hub,it said,this function is already running.
16-01-2019 06:57 PM
Did it let you reset it, @tam7?
16-01-2019 06:58 PM
no,when i clicked on it,it said,this function is already running,
16-01-2019 07:17 PM
Sounds like a silly question but is the date and time correct? I know that this can sometimes cause issues with apps or online settings, @tam7
16-01-2019 07:23 PM
yes,i already set the time and date.
16-01-2019 07:27 PM
It may be best to contact one of your Product Specialists, @tam7. I can arrange a callback or alternatively, they can be reached on 0330 726 7864 until 22:00 this evening.