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Observer

Hi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.

22 REPLIES 22
CarlH Moderator
Moderator

Hi @tam7. Can you tell me the full model number of your TV?

CarlH Moderator
Moderator

Just seen your other post, @tam7. I've deleted it so we can focus on this one. Can you check the software version? Press Menu/ Settings on your remote and go to Support > Software Update. 

Observer

ok ill try this now,thanks

Observer

hi,it says this function not available

CarlH Moderator
Moderator

How far can you make it through the settings before that message appears, @tam7

Observer

software update is the only 1 no lit up

Observer

software update is the only 1,not lit up

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CarlH Moderator
Moderator

Thanks , @tam7. Are you able to check your connection with an ethernet cable?

Observer

my model number is ue55es7000

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