Support

Open search

iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Voyager

@dunwell wrote:

Thanks, could really do with some help from @tarbat - need a steer on what is required


Comparison of HDFury solutions at http://www.hdfury.com/comparison/

I think it needs to support 4K 600MHz, HDCP 2.2, etc.  I think the Integral is about the cheapest, but I'm no expert on HDFury products, just a customer.  And I didn't by my HDFury for EDID purposes originally.

Voyager

Just for completeness, I have had a very similar response back in the last few minutes as @matt14

 

The only additional line I got was

 

"We do welcome and appreciate your feedback which has been alerted to our Head Office Product Specialists for review."

 

Not sure whether / how to respond if I'm honest....

Apprentice

@dunwell I’ve just responded to say if it’s clear an update for this will not come in the future please tell us to remove the uncertainty

Voyager

Thanks

 

My response for completeness:

------

Dear Sean

 

Thanks again for your response. Whilst I am obviously frustrated by progress on this issue to date, the fact that you have been willing to remain in correspondence is a credit to yourself and much appreciated.

 

I would take issue with the following line of your email (which I note has been copied and pasted from an email to another Samsung customer)

 

“In respect of the where you have read on forums that the suggested steps have worked, Samsung cannot respond to comments made on forums concerning specific steps that customers have taken.”

 

I was quite clear in my email to you yesterday that I am watching HLG on my own, personal KS screen. This is not based on something I have read on the internet but solid evidence with my own eyes. Any of your engineers are welcome to visit my home (not too far from your Weybridge office!) and see for themselves the wonder of HLG being delivered over HDMI to a KS line television. On the basis this is my own experience and not something “read on forums” could Samsung therefore comment and confirm the issue is not HLG but the HDMI EDID error which is present in these televisions?

 

Further to our discussion this week, it is now my understanding from your European colleagues in Italy that a fix is being worked on to enable HLG content delivery of HDMI.

 

As this position seems to be even more confused that at the start of the week, perhaps Samsung could have another attempt at clearing up this matter once and for all?

 

With very best wishes

Apprentice

@dunwell Good response. As you say your feedback is based on actual experience


@matt14 wrote:

Hi All

 

Just received the following response from Samsung CEO office

 

To answer your question UHD HDR HLG over HDMI was not added to the HDMI 2.0b specification until after the KS Range of TV’s were launched.



Yes, but this line in particular is irrelevant, and are they suggesting they are breaking the HDMI Forum's own rules on interoperability within HDMI families? 


@chopples123 wrote:

The fix for EDID is obvious, but we do not know what it takes for it to be implemented, Its possible that to sort may require an engineer on site with access to the service menu rather than via firmware. Maybe the EDID structure is using a serial PROM and is only read only as opposed to an EEPROM which can be erased. Point is we don't know because Samsung decided to just say nothing.

 

 This is why at the very least Samsung should give there customers a detailed technical response rather than the wishy washy statements they have been putting out so far.

 

The only situation I can think of which is similiar is with the LG EF950 (i think thats the model its the 2015 4kOLED) early versions of this set did not support HDR but the later ones did, LG resolved this by sending an engineer to the customers homes and replacing the HDMI board.

 

I would like to think if it was as simple as firmware then they would have implemented a solution. They have nothing to gain by delibratly witholding it, as this thread has shown it actually causes them harm.

 

cheers

 

 


Schematics for the motherboard are readily available, and it should be trivial to locate the part of the board which contains it.

Highlighted
Voyager

@TastyBurger666 wrote:

Schematics for the motherboard are readily available, and it should be trivial to locate the part of the board which contains it.

Hi mate,  any solution which goes beyond an over the air software update was never gonna happen

 

If Samsung where to give a thorough explanation why this is the case then it would make the situation easier to accept.

 

matts response from Samsung touches on this by saying that HLG over HDMI wasnt part of the spec when the TV launched, which is correct but it also wasnt part of the spec when sky q silver launched in November 2015. It also wasnt part of the spec when I purchased my mut@nt HD51 Enigma 2 sat receiver, both of which are now known to support HLG over hdmi

 

cheers

Navigator

@chopples123 wrote:

@TastyBurger666 wrote:

Schematics for the motherboard are readily available, and it should be trivial to locate the part of the board which contains it.

Hi mate,  any solution which goes beyond an over the air software update was never gonna happen

 

If Samsung where to give a thorough explanation why this is the case then it would make the situation easier to accept.

 

matts response from Samsung touches on this by saying that HLG over HDMI wasnt part of the spec when the TV launched, which is correct but it also wasnt part of the spec when sky q silver launched in November 2015. It also wasnt part of the spec when I purchased my mut@nt HD51 Enigma 2 sat receiver, both of which are now known to support HLG over hdmi

 

cheers


I agree completely!

 

If Samsung explained to us that changing the EDID with a firmware update wasn't possible then we could all accept it and move on.

 

But as it is right now we are being told that a fix isnt going to happen, then over in the Italian forum they are being told that a fix is in the works!


@chopples123 wrote:

@TastyBurger666 wrote:

Schematics for the motherboard are readily available, and it should be trivial to locate the part of the board which contains it.

Hi mate,  any solution which goes beyond an over the air software update was never gonna happen

 

If Samsung where to give a thorough explanation why this is the case then it would make the situation easier to accept.

 

matts response from Samsung touches on this by saying that HLG over HDMI wasnt part of the spec when the TV launched, which is correct but it also wasnt part of the spec when sky q silver launched in November 2015. It also wasnt part of the spec when I purchased my mut@nt HD51 Enigma 2 sat receiver, both of which are now known to support HLG over hdmi

 

cheers


As I've said that line totally goes against the HDMI Forum Spec that product families MUST be upgradeable within themselves during their lifetime, it would also go against why Samsung feels it can support VRR in HDMI 2.0b, when this is a HDMI 2.1 feature.

 

I totally agree, Samsung should just come out and admit ALL the faults with this set, but legally they can't as it would put them at risk of class action litigation, and probably damage to the brand.

 

I dunno, perhaps I'm giving them the benefit of the doubt, but that thinking would assume that Samsung intentionally released the set in a half finished state, when we all know just how good it can be when it's fed the right source material.

Top Liked Authors