iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

[ewanstancarr]

So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II  HLG episodes none are from Samsung. Oh joy. 

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Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.

[paul1277]

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@ewanstancarr wrote:

Did anyone on this forum buy their UE55KS7000 (or equivalent) from John Lewis in August 2016 or before? I think I do now recall reference to  smart connect and dongle but have no retrospective evidence. My strong preference is really (as per Mr Tickle) that Samsung just pull their finger out and sort out this fiasco ASAP. ***** is hoping the new year makes them  see sense. Good luck though to all those seeking legal redress. We are but a few but hopefully we have created a bit of noise. 

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***** is their link to the Smart Connect on the John Lewis web site and others.

https://www.youtube.com/watch?v=IMc3V98yzNY
https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

[daleski75]

Does this help? https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

[Tezz]

Im glad my mention and links to be able to return your KS tv because there will be no smartthings extend is helping

😎

[paul1277]

I also just want Samsung to keep their word and do the right thing. I am hoping we can put enough pressure on them to get them to update us. That means I beleive using all tools we legally have and put pressure on to the retailers I think they will be able to also put presure on to Samsung.

***** is some use full reading     

https://www.resolver.co.uk/companies/samsung-complaints/contact-details

https://www.complaintsdepartment.co.uk/samsung-uk/

http://forums.moneysavingexpert.com/showthread.php?t=2609785

[ewanstancarr]

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@daleski75 wrote:
Does this help? https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

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Thanks. I have seen this just cannot prove  were also advertised at the time of my purchase in August 2016 

[ewanstancarr]

Thanks Paul - again not sure advert was same in August 2016 and my memory won't hold sufficient sway when it comes to stating my case.

[paul1277]

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@ewanstancarr wrote:
Thanks Paul - again not sure advert was same in August 2016 and my memory won't hold sufficient sway when it comes to stating my case.

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Thats all you need but these link,s my also help

https://www.flatpanelshd.com/news.php?subaction=showfull&id=1492684962

https://news.samsung.com/us/hdr10-plus-samsung-amazon-video-deliver-next-generation-hdr-video-experi...

[daleski75]

I would just go for it ewanstancarr the worst case scenario you have lost only a little bit of time in doing the email.

[amokuk]

do we have any update from samsung regarding this? @ants?

[paul1111]

They are very quite.

On the forum KS Refund some posted they had followed the Which tool and John Lewis have replaid and ask they return the TV.

Paul