05-04-2019 05:52 PM
i have ue49k27000 smart tv. recently i had NO channels...they all dissappeared.i unplugged and left for 10 mins then restarted, had to retune ( which i know you have to do periodically anyway).
i had all channels back and all was well for a couple of days then ..same thing again, ALL channels missing, no signal "insert aerial" message. i unplug and all is well. this is happening too often now and this week i had to unplug and reset tv twice.
this can't be right can it??
anyone else losing ALL channels??
06-04-2019 04:52 PM
Hi @mrg73
Let's see if we can get this resolved. Could you tell us the software version of your TV please? Go to Home > Settings > Support > Contact Samsung.
08-04-2019 04:57 PM
Hi software version IS
T-JZMDEUC-1231.1,BT-S
thanks
20-03-2021 05:16 PM