Support

Open search

how do i remove the region select message

First Poster

i just got my new 49inch samsung curved 4k tv in august, the region select appeared once and i chose my regions, but now it keeps on appearing alot and when i click on close, it takes me to bbc 1, how do i stop this?

7 REPLIES
CarlH Moderator
Moderator

Hi @jayb83. Can you tell me the full model number of your TV and the firmware version you're currently running? 

First Poster

where do i find my model number and firmware?

CarlH Moderator
Moderator

Hi @jayb83. The model number can be found on the back of your TV on the sticker and if you press Settings/ Menu on your remote and go to Support > Software Version, you can see which one you currently have. 

First Poster

I had the same problem, and if you haven't yet found it, the solution is  HERE

First Poster

ok i have given it a try, will let you know if it works.

First Poster

Software Version is, T-KTM2LDEUC-1152.8

First Poster

On my TV my ‘broadcast’ function is greyed out so cannot disable the auto tune to see if it stops the ‘region selection’ option appearing each time I switch the TV on  

Top Liked Authors