The Youtube app on my Samsung Smart TV stopped working a week ago. When I select the app on the TV menu the screen simply goes dark grey and nothing happens.
The TV model is UE32M5505A.
Does anyone here has the same problem? Is it a general issue?
What should I do?
Could you tell us the software version of your TV please? Go to Home > Settings > Support > About This TV.
Also, let's try restting the Smart Hub. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.
Let us know how you get on.
The software version is T-KTSDEUC-1250.5, B-TS.
Some days ago, the app started working again, although I didn't do nothing. But today, when I tried it, a message appeared, saying that there was something wrong with the site's (Youtube) certificate and presenting me with 2 options: decline ou allow it to continue. I selected decline, since I don't know what I'm dealing with, and now the app doesn't work, anymore, again...
I'm trying to avoid a Smart Hub reset.
@Rick17 A quick search displayed this model as portugese , if this is the case the latest Firmware 1262 available from their support site https://www.samsung.com/pt/support/model/UE32M5505AKXXC/ If otherwise you can let us know.
if issue not solved it may well be necessary to do resets and possibly contact support.
You Tube forum has a few posts detailing a similar experiences recently :