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Youtube app stopped working

Explorer

Hi.

The Youtube app on my Samsung Smart TV stopped working a week ago. When I select the app on the TV menu the screen simply goes dark grey and nothing happens.

The TV model is UE32M5505A.

 

Does anyone here has the same problem? Is it a general issue?

What should I do?

4 REPLIES 4
ChrisM Moderator
Moderator

Hi @Rick17.

 

Could you tell us the software version of your TV please? Go to Home > Settings > Support > About This TV.

 

Also, let's try restting the Smart Hub. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

 

Let us know how you get on.

Explorer

The software version is T-KTSDEUC-1250.5, B-TS.

 

Some days ago, the app started working again, although I didn't do nothing. But today, when I tried it, a message appeared, saying that there was something wrong with the site's (Youtube) certificate and presenting me with 2 options: decline ou allow it to continue. I selected decline, since I don't know what I'm dealing with, and now the app doesn't work, anymore, again...

 

I'm trying to avoid a Smart Hub reset.

CarlH Moderator
Moderator

Where did you purchase your TV from, @Rick17? I'm unable to see any details on our UK website. 

Superuser I
Superuser I

@Rick17  A quick search  displayed this model as portugese , if this is the case  the latest Firmware 1262 available from their support site https://www.samsung.com/pt/support/model/UE32M5505AKXXC/     If otherwise you can let us know.

 

if issue not solved it may well be necessary to do resets and possibly contact support.

 

You Tube forum has a few posts detailing a similar experiences  recently :

 

https://productforums.google.com/forum

 

 

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