04-01-2019 06:07 PM
My TV has failed and now the top half is dark. Started with small white circles and it's a common fault. Spent almost £1000 on a worthless TV just over two years ago
04-01-2019 07:21 PM
@Stueyb wrote:My TV has failed and now the top half is dark. Started with small white circles and it's a common fault. Spent almost £1000 on a worthless TV just over two years ago
If you show it is a known fault then under the 2015 European Consumer law you can request a free repair for upto 6 years. If it ca not be repaired you can ask for a partial refund. It is the retailer who is responsibe, but you need Samsung to admit that they know of the fault or you can show that it is a know fault with the TV.
This a link to the which consumer tool to see if you may have a claim.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Paul
04-01-2019 07:58 PM
04-01-2019 08:01 PM