Support

Open search

Why is there a Black bar on top Samsung tv

First Poster

Hello,

 

samsung  model UN50jS7000 now has a black gradient on top of tv. This just occurred and we don’t know why? Please help it’s annoying 

thank you image.jpg

 

3 REPLIES 3
ChrisM Moderator
Moderator

Hi, @Noonmoon180.

 

Could you try a picture test to see if the shading still shows? Go to Menu > Support > Self Diagnosis > Picture Test. Are you able to send us a photo of the brightly coloured beach scene?

TracyR Moderator
Moderator

On top of what @ChrisM said, can you confirm if you get this on all sources?

By just looking at the photo you posted it looks like what happen on Netflix when you bring up the options. 

 

ALSO, I just noticed you're watching The Office!

"Do I want to be feared or loved? Easy, both... I want people to be afraid of how much they love me" - Michael Scott.

 

 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge   

First Poster

06E903A9-F24A-4921-BF91-554277D6B8A5.jpeg

It is not just when it’s in Netflix it is at all time  

 

hope to get this resolved 

thanks 

Top Liked Authors