22-12-2018 07:10 AM
Hello,
samsung model UN50jS7000 now has a black gradient on top of tv. This just occurred and we don’t know why? Please help it’s annoying
thank you
22-12-2018 02:09 PM
Hi, @Noonmoon180.
Could you try a picture test to see if the shading still shows? Go to Menu > Support > Self Diagnosis > Picture Test. Are you able to send us a photo of the brightly coloured beach scene?
22-12-2018 05:50 PM - last edited 22-12-2018 05:53 PM
On top of what @ChrisM said, can you confirm if you get this on all sources?
By just looking at the photo you posted it looks like what happen on Netflix when you bring up the options.
ALSO, I just noticed you're watching The Office!
"Do I want to be feared or loved? Easy, both... I want people to be afraid of how much they love me" - Michael Scott.
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
23-12-2018 06:21 AM
It is not just when it’s in Netflix it is at all time
hope to get this resolved
thanks