Support

Open search

Where is the Audio Out on My UN55NU7100?

First Poster

I have a hearing deficit and use a Sennheiser Assistive Hearing set (transmitter and receiver) while watching TV which normally plugs into the headphones port with a standard 3.5mm plug. My newly purchased UN55NU7100 does not have a dedicated headphones port. The "Connection Guide" on the TV explicitly mentions the ability to choose between "Optical and Audio Out" illustrating the different cable connectors for each. Damned if I can find something that works using one of the two  coloured ports which are labelled AV In and Component in, nor find any other port. The manual, such as it is, is a joke. Am I missing something simple and obvious (complicated and not obvious?)? Grateful for your help with this.

3 REPLIES
AntS Moderator
Moderator

Hi @eyendall. That model is a North American one, so you may need to get in touch with our friends over there. (US Community is here if you need them.)

 

But if it helps, I've pulled this from the simulator we've got of the UK equivalent model:

 

NU7100.JPG

I've highlighted both the 'Digital audio output' (or 'Optical') at the top and the 'Audio/Video Input' ports.

 

There's a bigger, more 3D picture of the ports for the model at rtings.com:

 

Unsure of the exact Sennheiser Assistive Hearing set you've got, so unsure of the exact connection options you have with it. 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

First Poster

Thank you. I really appreciate you spending your time on this. I will repost on the North American Board. The images you sent depict exactly what I have on my TV. I have one question and have come up with possibly a clue as to what is going on.

 

The question: Can the TV's digital optical-out transmit an analogue signal to the Audio device as well as an optical signal and would it be advisable to switch the sound setting from PCM to Dolby Digital? At the moment the two Dolby options are greyed out and it is set to PCM.

 

The clue(?) Since sending my original post, I have obtained a DAC box and hooked it up to the tv's  digital optical port and then to my Sennheiser transmitter. The strange thing is that the set-up works when viewing cable channels, but not when viewing Netscape, Plex or Amazon Prime as installed on the TV. Does that suggest anything to you? .

AntS Moderator
Moderator

No worries. 

 

I'm not too sure about that one, so I've asked one of my expert TV colleagues who knows more about stuff like this for their take on it. I'll get back to you with what they say as soon as they reply to me - but in the meantime if there's anyone in the Community who can offer their view, they're more than welcome to do so. 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

Top Liked Authors