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UN50NU7100 picture zoomed in

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I just bought a Samsung UN50NU7100.  The screen is zoomed in, meaning I can't see the full screen. I have changed the aspect ratio which didn't help.  I set it to custom and was not able to zoom out but I could zoom in fine.

 

For example, if I am watching a local news station, their logo is at the bottom left, and I can only see the right side of the logo.  Same with anything on the right side - it is chopped off also. 

 

 

 

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First Poster

Thanks to ChrisM, I called Charter and they held my hand and had it fixed in less than a minute. 

 

It was the set top box sending out a 480p signal so when it was switched to 1080, no more cut off edges.

 

 

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ChrisM Moderator
Moderator

That doesn't sound right, @TomGuelker. What's the source of the programmes you're watching? Do you have an external aerial connected or are you using a set top box?

First Poster

Thanks to ChrisM, I called Charter and they held my hand and had it fixed in less than a minute. 

 

It was the set top box sending out a 480p signal so when it was switched to 1080, no more cut off edges.

 

 

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