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UE65KU6680U

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Hello, just bought the titled tv and cannot locate ALL 4 app within menus or search option. Also noticed that ITV hub has now stopped working and although loads some data, it does not load a full menu but only loads 4 options on the left of the screen that cannot be used. Also have an older 55 inch Samsung 3d tv that still loads both apps successfully.  Uk user with software version 1142 and using "latest" software version according to setup. Any help greatly appreciated

1 REPLY 1
KellyM Moderator
Moderator

Hello and welcome, Pilotbob!

 

The All4 app isn't available at the moment, we're working with the app provider to bring this to our mutual customers as quickly as we can! 

 

It does look like your software is a little outdated - the latest version available on our website is: 1154.0. You can check for this update on your TV by going to: Settings > Support > Software Update > Update Now. Or, the update file can be downloaded from our website here

 

Installing the latest update will help keep the TVs apps and features running more smoothly.

 

We hope this helps!

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