Support

Open search

UE40KU6400 Software Update Unavailable

SOLVED
Apprentice

Got my new TV two days ago, checked under Support and am told there is an available software update from 1142 to 1165. Not wanting to be 23 behind I move the cursor to Software Update despite it being dimmed only to be told "This function isn't available". I'm connected to the web via a network cable and logged in to SmartHub. Anybody know what to do now? I assume a factory reset is unnecessary as it has only just come from the factory.

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice

So the official solution is the software will only update if the TV is set to the TV input as opposed to a different input. As it happened the TV updated itself during the day when switched off.

1 REPLY 1
Apprentice

So the official solution is the software will only update if the TV is set to the TV input as opposed to a different input. As it happened the TV updated itself during the day when switched off.

Top Liked Authors