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UE40KU6400 Software Update Unavailable

(Topic created on: 16-03-2017 02:03 PM)
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Gashead
Apprentice
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Got my new TV two days ago, checked under Support and am told there is an available software update from 1142 to 1165. Not wanting to be 23 behind I move the cursor to Software Update despite it being dimmed only to be told "This function isn't available". I'm connected to the web via a network cable and logged in to SmartHub. Anybody know what to do now? I assume a factory reset is unnecessary as it has only just come from the factory.

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1 Solution


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Solution
Gashead
Apprentice
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So the official solution is the software will only update if the TV is set to the TV input as opposed to a different input. As it happened the TV updated itself during the day when switched off.

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4 REPLIES 4
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Gashead
Apprentice
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So the official solution is the software will only update if the TV is set to the TV input as opposed to a different input. As it happened the TV updated itself during the day when switched off.

mohdtaqiali
First Poster
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support function
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Jk15
First Poster
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I want to update software 

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ChrisM
SuperStar
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Hi @Jk15 

 

Could you tell us the full model code of your TV and the current software version please?

 

Go to Home > Settings > Support > About This TV. For older models it may be Menu > Support > Contact Samsung.

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