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UE32ES5500K TV Smart Hub now working

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Apprentice

Good morning everyone,

 

After several emails and calls, Samsung could not help.

 

We got the TV 2 years ago. Last week all our Smart Hub apps turned grey and when we tried to start Youtube or Netflix it told us to wait cause it's being updated or sorted. 

 

We tried literally everything :

 

- Reset SmartHub

- Reset TV

- Service Mode Resets all over

- DNS change

- Provider Change

- Router Change

- Network Change

- Region Change 

 

You name it. Whatever we do, every time we start SmartHub it's the same, all are grey and when we get into Apps menu we can see there's 0K free space left.

 

Can anyone help please?

1 ACCEPTED SOLUTION

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Apprentice

I am taking the TV to the nearest smart tv service as it's dead. 

 

We already ordered a new qled one so that's that.

 

Every support I've called (UK, De, FR and US) claimed it's a different error.

 

No idea what ot belive anymore, but the service will tell.

 

Thanks for the support

9 REPLIES 9
ChrisM Moderator
Moderator

Hi @The_Fonz.

 

Could you check the software version of the TV for us and let us know the version number? Go to Menu > Support > Contact Samsung.

Apprentice

Hi.

 

It's the latest. 1530.

 

 

ChrisM Moderator
Moderator

We can see there is a later software version available which is 2008.0. Have a look at this link and scroll down to 'Downloads', to be able to download this to a USB stick to transfer the file to your TV.

Apprentice

I've just realizes I gave the wrong number.

 

My TV is a 

 

UE48JU6050U

Apprentice

After talking to a representative, and doing a reset, the following happens :

 

TV runs on, logo appear, then blank, nothing else. TV turns off.

 

If I plug it out and back again, it repeats this process.

 

I think my TV is dead :(

TomF Moderator
Moderator
How long have you had the TV for? If you've had this over 12-months, we'd recommend contacting your local Service Centre so an engineer can take a look at this one for you. You'll be able to find your closest Support Centre here. Make sure to select 'TV &AV': https://www.samsung.com/uk/support/service-centre/
Apprentice

Thanks but it's difficult. We can't move the TV and the nearest SC is in another time. 

 

No idea how to solve it. 

 

Is there no method to factory reset from the Remote or USB?

TomF Moderator
Moderator

Okay, @The_Fonz. Just to avoid any confusion, I wasn't suggesting that you take your TV to the Service Centre. 48 inch is a rather hefty size, so you're best booking an inspection at your address by giving them a call. This way an engineer can really get a good idea of what's going on.

 

You mentioned you completed a Reset whilst speaking with a representative; sadly there's no other way to reset the TV without going through the TV's Menu. So doing this via remote or USB wouldn't be an available option.

 

You've said that the nearest Service Centre is in another time, for my own clarification, would you be able to elaborate?

Apprentice

I am taking the TV to the nearest smart tv service as it's dead. 

 

We already ordered a new qled one so that's that.

 

Every support I've called (UK, De, FR and US) claimed it's a different error.

 

No idea what ot belive anymore, but the service will tell.

 

Thanks for the support

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