Tv plus problem

[Criddic]

Hello I have a QE55Q6FAM Tv running software version 1151

I don’t seem able to access the tv plus app the channels don’t appear when I press my Tv Plus the only way I can get to channel #4000 is by voice command but can’t get channel #4001 or #4002 now I don’t have an aerial connected and get my tv channels through Freesat is this the reason why? Please could somebody help me and point me in the right direction as very little support around for this problem thank you 

[valleyboy22]

Agree. I have started to give up also if i am honest because it does look like it was a scam from Samsung.

[Alaneric]

I have the same issue, has anyone solved it.

[JAMES4578]

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@Alanericwrote:

I have the same issue, has anyone solved it.

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@Alaneric Yes whilst there  have been problems which in some cases have taken some time to resolve, customers have successfully redeemed the vouchers.  I suggest you look at the  Free UHD Films Thread, pages 5-6 may be particularly relevant httphttps://eu.community.samsung.com/t5/TV-Audio-Video/Free-UHD-films/td-p/369814/page/5s://eu.commu...

[tonyc2584]

I have just got the Q7F and no matter what I click in the TV Plus App nothing happens, either My TV Plus or and of the movies at the side! I have reset the smart hub countless times and can't get it up.

I have no idea what more I can do.

[tonyc2584]

Can anyone give me some guidance, it still isn't working for me.

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@tonyc2584wrote:

I have just got the Q7F and no matter what I click in the TV Plus App nothing happens, either My TV Plus or and of the movies at the side! I have reset the smart hub countless times and can't get it up.

I have no idea what more I can do.

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[Simon65]

I have the same problem, was working fine I’ve watched 2/3 movies and now it won’t open 

[tonyc2584]

I'm glad I'm not the only one having these issues. Has anyone else had this issue and sorted it?

[Simon65]

It’s ***** ain’t it
Just need to know how to sort it to be honest

[sharpay999]

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@tonyc2584wrote:

Can anyone give me some guidance, it still isn't working for me.

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@tonyc2584wrote:

I have just got the Q7F and no matter what I click in the TV Plus App nothing happens, either My TV Plus or and of the movies at the side! I have reset the smart hub countless times and can't get it up.

I have no idea what more I can do.

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Can you post a photo of what you can see? 

[tonyc2584]

I could but I can see the TV Plus button on the smart hub but whether I press the My TV Plus or a movie it just disappears without doing anything.