Support

Open search

TV won't add HD Channels

SOLVED
First Poster

My two year old LED Full HD Tv won't download new HD channels. It has all the original ones, but new ones like BBC 4, Talking Pictures won't appear. I have rebooted with and without the aerial, as suggested, but it doesn't help. Any other ideas? (Software is also up to date). Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
KellyM Moderator
Moderator

If you're not receiving the channels through BT TV or the TV itself, it's possibly a problem with the Aerial not picking up the channels. 

 

Please enter your postcode into the Coverage Checker to see if the channels are available in your area.

 

If the channels are listed, we recommend resetting the TV and running through the setup again. Please ensure you select the correct Primary and Secondary region so that your TV connects to the right transmitter for your area. To reset your TV, go to: Menu > Support > Self Diagnosis > Reset.

11 REPLIES 11
AntS Moderator
Moderator

Hi there, JAW! :smileyhappy:

 

What's the model code of your TV? And any other TV's in your place that can receive those channels okay? 

 

 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

First Poster
It's UE43J55
JessL Moderator
Moderator

Do you have anything connected to your TV, what are you watching the channels on? 

First Poster

I have BT TV, I can't get it on that or direct to the TV through Freeview.

KellyM Moderator
Moderator

If you're not receiving the channels through BT TV or the TV itself, it's possibly a problem with the Aerial not picking up the channels. 

 

Please enter your postcode into the Coverage Checker to see if the channels are available in your area.

 

If the channels are listed, we recommend resetting the TV and running through the setup again. Please ensure you select the correct Primary and Secondary region so that your TV connects to the right transmitter for your area. To reset your TV, go to: Menu > Support > Self Diagnosis > Reset.

New Member

Only select pictures on channels will show after programming, just the sound

Observer

This is an old thread but I’m having the same problem with my new UE43NU7400. I have digital terrestrial but only a few HD channels, BBC1 , 2, itv, Channel 4, CBBC. I’ve followed the instructions to reset and there’s no change to what I can see. I’ve checked the coverage checker and I should be getting more. What else should I try?

First Poster

Actually, it ended up being the antenna!

The TV had been picking up the signal only from the cable up the wall to the antenna, which had been disconnected. I replaced the antenna and cabling and it fixed everything.

Observer
Hi, thanks. Did you need a new aerial, or were you just adjusting the connection to the one you already had?
Top Liked Authors