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TV Screen has dark section at top of screen

First Poster

I solved the issue and this is how. 

After lot of research and dozens of suggestions I decided to try something simple first. 

My Samsung UE39F5500 was connected directly to the Internet, no cables apart from the power.

I opened the back of the TV and made sure everything was properly connected especially the highlighted part on the image. (shows how technical I am). 

Problem solved. 20180826_123745.jpg






First Poster

Thanks for your post re this dark band issue. You said "made sure everything was properly connected"  but not that you found that a connection was lose or disconnected.  Was there a lose connection? I had the same issue with my Samsung T27H390 It cleared it's self yesterday just by switching off and on again but today that didn't work. I read something about disconnecting hdmi cables and separate devices but the only connections mine has is LV power and terrestrial ariel so I pulled them out and plugged them back in and the dark band was gone. Hopefully this sorts the problem long term or at least doesn't have to be repeated too often.


New Member


any response to your post? I am having the same issue. It happened for the first time just a couple weeks ago and I had to do a manual software update but the same problem is back. dark screen on top of the picture, not software update available online. 

First Poster
Hi. I got a call from the Samsung help line about 3 days after clicking on a help link on the tv. We went through a diagnostic process using a live link picture and video assistance. I was told that my TV actually has a 2 year warranty (previously told only one by Currys and Samsung) and so they will fix it free. Sent it off by courier collect yesterday so waiting to see. I'd say your problem is likely to be the same as mine. My fix (did you read it) was about 90% effective and is definitely better trying if you're out of warranty. It's just a loose solder connection, not the led power supply failure suggested elsewhere, but still a pain and shouldn't really happen.
First Poster
Salz51 just realized you're replying to my question in the post. I actually posted my fix later on this post....look on the last page? Hope this helps.
New Member

Thank You! Thanks for putting the pictures in the response as well. Will give it a try! 

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