05-06-2017 09:49 AM
06-06-2017 04:13 PM
Hi @TARAJESS,
What model of TV do you have? Can you perform a Picture Test, go to Menu > Support > Self Diagnosis > Picture Test. Does the top of the screen appear darker during this test?
Is there any damage to your TV?
26-10-2017 02:20 AM
On HDMI where my cable box is connected the top 3rd of the screen is darker than the rest. When the picture test was done everything was normal, what should I do ?
26-10-2017 11:58 AM - last edited 26-10-2017 11:59 AM
Hi @Bman18.
What's the model number of your TV? And are you able to test your cable box in another HDMI socket (or another device in that HDMI socket) to see if it still happens?
12-03-2018 04:19 PM
Hi There
I have the same problem with UN55HU7250, Dark picture on top screen on all input.
I have Updated firmware, V. 1230,
Any Cure?
Thanks
09-04-2018 08:07 PM
We have the same fault with UE55JU6800K 18 months old Samsung won’t help ,
27-04-2018 05:00 PM
I too have this issue.model is ua46f6400.. have run picture test and the dark cloud is accross all test pictures and is affectin tv, pc and dvd inputs... any advice? Surely it cant be time for replacement, maybe 4 years old only!
thanks
30-09-2018 06:23 PM
I am also having the same issue. Top of screen is dark and there is no damage to rv
07-02-2019 07:09 PM
Hi I’m also having a dark shadow on the top part of my TV EU55JU6800, run the self diagnose test and failed 3 times. No damage to TV, it just appeared a few days ago.
Software version: T-GRANDEUR-1530.1
Has Samsung solved this issue?
thanks
07-02-2019 07:24 PM
I have exactly the same model number UE50JU6800 and exactly the same shadow has just started to appear on the top of the screen. I phoned Samsung and they have said it is out of warranty but is this a common fault or a fault with this model in particular? I believe a TV should be fit for purpose for longer than a couple of years!