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TED app not working

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Apprentice

I have a UE46F8000 smart TV

I had installed the TED app several months ago and no problems until now. After loading it whenever I try to play any video it says: "Talk Unavailable. The network is disconnected. Please check your network status."

My network is fine, as every other network based feature and app work. Furthermore the TED app seems no longer available on the Samsung app store, so I can't uninstall and reinstall it.

Do Samsung no longer support this app on this model?

 

EDIT

My recently purchased E55NU8000 does have the TED app.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
AndrewL Moderator
Moderator
I've had a look into this and can see that your TV is on the most recent software. If the issue is only affecting the TED app then it is likely that the developers no longer support the app on this range of TVs. I understand that this isn't ideal and apologise for any inconvenience it may cause you.
6 REPLIES
ChrisM Moderator
Moderator

Hi @Leony.

 

Are you still having this issue? If so, could you let us know the software version on your TV? Go to Menu > Support > Contact Samsung.

Apprentice

Hi

 

Software version:

T-FXPDEUC-1135.0 , BT S/G

 

Apps Version: 5.328

 

Thanks

 

AndrewL Moderator
Moderator
I've had a look into this and can see that your TV is on the most recent software. If the issue is only affecting the TED app then it is likely that the developers no longer support the app on this range of TVs. I understand that this isn't ideal and apologise for any inconvenience it may cause you.
Apprentice

Hi

 

No worries, thanks for your help.

 

I'll see if I can contact the developers.

 

😊

First Poster
I am also getting this error on my Samsung TV.
Model code: UE46F5500
Software Version: T-MST12DEUC-2111.1
Who should i contact if not Samsung?
Daniel
Apprentice

Hi, I emailed contact@ted.com and the reply was:
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Thank you for reporting a problem with the Samsung SmartTV app.

Candidly, the TED app on Samsung SmartTV is currently being reviewed, in conjunction with its third-party developers, for possible removal. It's our hope that we can maintain the app and implement more functionality, but as a small nonprofit with constrained resources, sometimes we're unable to devote the attention we want to a platform. 

I definitely want you to be able to watch TED talks on your television, so for the moment I suggest using the YouTube app on your television to visit the TED Talks YouTube channel, or if you have an internet browser on your set, try going to TED.com. Here are some other options for viewing TED talks:
https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks

I will do my best to get back to you when I learn anything more about the future plans for the TED app on the Samsung SmartTV. 

Thank you very much for your patience and understanding!

-------------------------------------------

I hope the TED app is maintained, else it's via YouTube.

HTH

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