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Stuck on wheel or sprocket symbol?

(Topic created on: 18-11-2018 05:23 PM)
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Doublej
Apprentice

‎18-11-2018 05:23 PM

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How can I get my Tv off Tools icon? Looks like a sprocket and may be in sleep mode??

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4 REPLIES 4
CarlH
Moderator
Moderator

‎18-11-2018 05:26 PM

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Hi @Doublej. Can you tell me the model number of your TV? Can you send a photo of what you're seeing?

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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Doublej
Apprentice

‎18-11-2018 07:19 PM

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In response to CarlH

F1EE83E3-F0D8-4690-A517-0CD303DF0296.jpeg

 

 

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Doublej
Apprentice

‎18-11-2018 07:21 PM

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In response to CarlH
Model is UN55D6000SFXZA
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CarlH
Moderator
Moderator

‎18-11-2018 07:43 PM

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In response to Doublej

Thanks for the details, @Doublej. This appears to be a US model (there doesn't appear to be an alternative version here in the UK). It may be best to contact Samsung in your region. This link will provide you with the contact details. 

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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