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Spotify Error connexion

First Poster

Hi,

I have a SAMSUNG TV UE65KS9000 SUHD 2400. When I start the Spotify application, the system show the waiting connection. After 20s the message "Error" appears under the Spotify logo. However, my Spotify smartphone application can connecte to it.

Did somenone have been this problem, how can I solve it ?

Regards 

Nilmoty

13 REPLIES
Pathfinder

Hello,

What is the software version of your TV?

First Poster

Version 1208

Pathfinder

Hello,

 

There is a new update available on the Samsung website, you can install it manually using a USB key

Here is the direct link of the version 1231.1 from the website of Samsung

 

https://www.samsung.com/uk/support/model/UE78KS9000TXXU/

 

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=6660128...

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AntS Moderator
Moderator

Thanks @hamzaoui! The link you gave is to the Firmware Upgrade Instructions; but I've edited your post to include a link to the UK's UE78KS9000's Support page, where a link to download version 1231.1 can be found under the Downloads.

 

@Nilmoty: Let us know how things go. 


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Pathfinder

You're welcome @Ants

First Poster

Hi,

Sorry but it doesn't work. I have already the same problem.

An idea ?

Regards,  Nilmoty

Pathfinder

Hello,

 

have you tried a Smart Hub reset?

First Poster

Hi all,

yes i restart all but It doesn’t works anymore. I don’t understand.

Is someone had  the same problem ?

 

First Poster

Hi all,

My problem is not solved, is there someone had  the same problem ?

 

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