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Spotify Error connexion

(Topic created on: 16-12-2018 10:39 PM)
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Nilmoty
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Hi,

I have a SAMSUNG TV UE65KS9000 SUHD 2400. When I start the Spotify application, the system show the waiting connection. After 20s the message "Error" appears under the Spotify logo. However, my Spotify smartphone application can connecte to it.

Did somenone have been this problem, how can I solve it ?

Regards 

Nilmoty

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13 REPLIES 13
Zakaria_E
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Hello,

What is the software version of your TV?

Nilmoty
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Version 1208

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Zakaria_E
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Hello,

 

There is a new update available on the Samsung website, you can install it manually using a USB key

Here is the direct link of the version 1231.1 from the website of Samsung

 

https://www.samsung.com/uk/support/model/UE78KS9000TXXU/

 

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=6660128...

AntS
Moderator
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Thanks @Zakaria_E! :thumbs-up-sign-emoji-modifier-fitzpatrick-type:The link you gave is to the Firmware Upgrade Instructions; but I've edited your post to include a link to the UK's UE78KS9000's Support page, where a link to download version 1231.1 can be found under the Downloads.

 

@Nilmoty: Let us know how things go. :smiling-face:

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Zakaria_E
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You're welcome @Ants

Nilmoty
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Hi,

Sorry but it doesn't work. I have already the same problem.

An idea ?

Regards,  Nilmoty

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Zakaria_E
Pathfinder
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Hello,

 

have you tried a Smart Hub reset?

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Nilmoty
First Poster
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Hi all,

yes i restart all but It doesn’t works anymore. I don’t understand.

Is someone had  the same problem ?

 

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Nilmoty
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Hi all,

My problem is not solved, is there someone had  the same problem ?

 

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