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SmartTV Apps keep crashing

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First Poster

Hi

I have a 2013 UEF7000 TV which I have used for several years without any issues. Recently, I have started to have an issue every time I am watching TV shows through apps in the SmartHub (main ones I use are Netflix, Amazon and All4) where the show hangs and  appears to be buffering but never recovers and the app crashes or loses internet connection completely. Each time this happens I have to switch the TV on and off and resume playing. It has become impossible to watch for more than about 20 minues without the issue occurring. I have internet of 150mbps and have tried wired and wireless connections, with the issue occuring with both connection types. I use other devices in the home where I stream video on the same platforms without any problems whatsoever. I have tried resetting the SmartHub, I have the latest firmware, latest version of all apps and have tried signing in/out of apps. Not sure what else to do.

This is driving me mad - please help

Thanks

4 REPLIES
First Poster

Hi,

 

I’m too having the same issue but with the UE40F8000. Anything related to smart hub crashes periodically. 

 

Did you find a fix for this? 

 

Thanks 

ChrisM Moderator
Moderator

Hi @Benharding.

 

Could you provide the current software version of your TV? Go to Menu > Support > Contact Samsung.

 

@Mark19 - Did you manage to resolve your issue?

First Poster

Hi,

 

Thank you for your response.

 

The firmware version is 1135

 

Regards

New Member

I use firmware 1530 and apps like Hulu and Netflix constantly freeze and or crash. It takes multiple attempts to launch and app successfully. Smart hub is nearly unusable, easier to access content through Roku. Please advise, thanks.

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