Smart remote voice control not working

[Tobsta574]

Uhd55 tv, voice command when pressed says, we're having trouble connecting, make sure your online or try later. 

Firmware up to date 

signed in to samsung and internet connection fine. ???

[TracyR]

Hey @Duncan06, @Tobsta574, @Shahrin and @jimmyparky.

Good news, it was a temporary issue which is now resolved. 

:womanhappy:

[Tas3086]

Brand New TV: Model: UN40MU6300FXZA

Voice gets Humm, were having probmems connecting ........

Internet works fine both through wired or wireless.  Voice works on neither.

All apps even internet ones work fine.

Current firmware : 1123   and says it's up to date.

any suggestions?

[OkiOki]

Model:  UE55MU9005

TV Language set to English, location: Spain

Internet: Connected via LAN (verified)

Firmware: 1123

When using voice controls the TV says "Hmm, we're having trouble connecting. Make sure you're online, or try again later"

Any troubleshooting steps I should take?

Please help!!

[preety_soni]

Same problem with my TV remote too. Feels ridiculous when u have just brought the TV 5 days back

[Rosyv]

Mine too, surely it should work all the time, if the server is down that should display, not some connection rubbish.

[charlieIrons]

i had this a week or so back then sorted itself

Today ( as i posted before i saw this) the smart control only powered on/off and trying to reconnect (also via TV setup) didnt fix it.

Pulled mains plug for tv when i plugged back in TV searched and linked to remote and it appears to work 

ONLY that whereas it previously accessed menues on SKY HD box and channel changed sky on voice it now switches to DTV for either.

TV has mind of its own and like you 2 or three weeks in getting a bit fed up!

[Rayzor30]

I too have the same problem.  TV worked fine for about a week but today I get the "Hmmmmmm... "message mentioned here when using the voice commands.  All other features seem to working properly including internet functions like YouTube, Internet, Netflix etc.  Advice on how to proceed on this end would be appreciated. Thanks

[Lvrpl74]

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@Rayzor30 wrote:

I too have the same problem.  TV worked fine for about a week but today I get the "Hmmmmmm... "message mentioned here when using the voice commands.  All other features seem to working properly including internet functions like YouTube, Internet, Netflix etc.  Advice on how to proceed on this end would be appreciated. Thanks

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Same thing mu8000

[DaveMe]

Having spoken to Samsung Support, this problem was rectified for me by resetting the bluetooth connection between the Smart Remote Control and the TV.

Switch the TV off.

On the remote, hold down the "back (Return)" button and the "4 Colour" button together for about 15 seconds until the LED stops flashing. This process will reset the remote and unpair it from the TV.

Switch the TV on and the bluetooth connection between remote and TV will re-pair.

Voice control should now be working again.

[Kiwi01]

Hi,

We are having similar issues. Its a brand new TV 3 weeks old and voice input is not working. Have tried following:

Logged into Samsung account (this worked for the activation but this morning it stopped)

Reset connections

Reset factory settings

Scanned and updated

All apps and connections work fine but voice says "too many commands" "connection issues" etc

Please help! We are at the end of our tether