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Smart hub games icon/app gone??

New Member

 

My smart hub Samsung TV games icon seems to have gone from the menu bar. Anyone know how to get it back? I can’t find it in the apps section. It’s just vanished. 

7 REPLIES
MasukaH Moderator
Moderator

Hi @Mylomylo

 

Which model do you have? Have a go at a Soft Reset on your TV and let us know how you get on, to do this head over to > Settings > Support > Self diagnosis > Reset. 

 

It's worth checking to see if the software is up to date on your TV too, to check go to > Menu > Support > Contact Samsung.

 

 

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Pathfinder

Which one specific? Fix for me turn off TV > unplug Gaming device from HDMI > power on TV. > Power on Xbox then put into HDMI port it will assign correct icon

New Member

I have the same issue with my un48h6400. The games icon is gone. I reset and updated the smart hub. still the same. Asking for help through the support on the menu, no one got back so far.

Pathfinder

Do what I suggested above

First Poster

Same problem with my H6400. i try everything (Firmware update, smart hub reset,  Factory Reset)

 

Pathfinder

15461931573112580604067685286777.jpgAre you on about the logo like my xbox one?

 

The fix is: Unplug game device from the HDMI in back of the TV

Turn off TV and gaming device 

Turn on TV FIRST

Turn on gaming device

Connect HDMI to TV from gaming device while powered on. The TV will then find and add the logo. You can check by pressing the source button to see what is connected.

First Poster

I don`t have any device plugged in. The problem is with the games section in “Smart hub” with the game apps. Just disappeared

(image from the internet)

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