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Smart TV Model UE75JU7000L issue with NETFLIX - Error tvq-pm-100 (5.2.12)

Apprentice

Hello there.

I would appreciate your help on the follwing issue:

While I'm watching Netflix with the Netflix application, I get the message "We're having trouble playing this title right now. Please try again later or select a different title" with Netflix error "tvq-pm-100 (5.2.12)". Searching within Netflix Help Center https://help.netflix.com/en/node/59990?ba=SwiftypeResultClick&q=tvq-pm-100%20(5.2.12)  for Smart TV I get two options (see attached  jpg).UE75JU7000L issue with NETFLIX.jpg

I tried the first one, Netflix app starts working properly but after a while I get the same Error Code.

I contacted Samsung Help Center, I got instructions for 1-Reset Smart Hub ( I did it, the problem occurs again) and 2- Reset the whole TV ( I did it, the problem still occurs).

Thank in advance....

12 REPLIES
Superuser I
Superuser I

@GK0264wrote:

Hello there.

I would appreciate your help on the follwing issue:

While I'm watching Netflix with the Netflix application, I get the message "We're having trouble playing this title right now. Please try again later or select a different title" with Netflix error "tvq-pm-100 (5.2.12)". Searching within Netflix Help Center https://help.netflix.com/en/node/59990?ba=SwiftypeResultClick&q=tvq-pm-100%20(5.2.12)  for Smart TV I get two options (see attached  jpg).UE75JU7000L issue with NETFLIX.jpg

I tried the first one, Netflix app starts working properly but after a while I get the same Error Code.

I contacted Samsung Help Center, I got instructions for 1-Reset Smart Hub ( I did it, the problem occurs again) and 2- Reset the whole TV ( I did it, the problem still occurs).

Thank in advance....


Hi @GK0264,   Haven't seen any further advice for this error.    However I would  ensure your Tv has the latest firmware which is 1530.1 http://www.samsung.com/uk/support/model/UE75JU7000LXXH and if you have this or does not solve issue suggest you try unplugging/discharging  for a slightly longer period. You could see if reinstalling the Netflix app to makes any difference.  5 Mbps is the recommendation for HD and 25 for UHD- some more advice here https://help.netflix.com/en/node/306     Otherwise think you will need to  get back to Samsung and consider Remote suppprt.

Superuser I
Superuser I

Appeared not to work first time but resulted in double post-so edited for now as cannot delete myself.   At times has been issue with speed of forum tonight  (fine on other sites)

Apprentice
Hi JAMES4578 and thanks four your suggestion. Actually I've tried unplugging/discharging for a longer period as you wrote for multiple times and the error is there after a few minute watching Netflix. Samsung Remote support took place, they even reset the TV from the technician level and the error is still there. I also reinstalled the Netflix app, same behaviour. But since you mentionned Internet speed, I saw something interesting. My TV is connected to my LAN thru an ethernet cable (not wireless). Thru the Netflix app the speed was measured to 10,4 Mbps. But when I insert the same ethernet cable into my laptop speed goes up to 45 Mbps. Do you know if there is another way to measure the internet speed of my TV (except the Netflix app).
Thanks in advance.
Superuser I
Superuser I

@GK0264 wrote:
Hi JAMES4578 and thanks four your suggestion. Actually I've tried unplugging/discharging for a longer period as you wrote for multiple times and the error is there after a few minute watching Netflix. Samsung Remote support took place, they even reset the TV from the technician level and the error is still there. I also reinstalled the Netflix app, same behaviour. But since you mentionned Internet speed, I saw something interesting. My TV is connected to my LAN thru an ethernet cable (not wireless). Thru the Netflix app the speed was measured to 10,4 Mbps. But when I insert the same ethernet cable into my laptop speed goes up to 45 Mbps. Do you know if there is another way to measure the internet speed of my TV (except the Netflix app).
Thanks in advance.

Hi, you could use https://fast.com/   (the one mentioned on the Netflix link)  or another speed test directly on your Tv's browser, certainly an issue if Netflix speed far lower.

    Check Downloads  Have you tried a wireless Tv connection or is not reliable?

Apprentice

Hi JAMES4578,

Thank you for your advice!!

I just run https://fast.com from the browser of my TV. It showed 45Mbps. Immediately after, I run "Check your network" from the Netflix app on my TV and I got 10,56Mbps..!!! Similar results with wireless connection. And yesterday evening running the same "Check your network" from the Netflix app on my TV I got 5.88Mbps (see attached image).IMG_2723.jpg

Is it possible that the Netfilx app itself has an issue with internet speed?? Do you know if the connection speed test from within the app is using fast.com?

Thanks in advance...

Superuser I
Superuser I

@GK0264 wrote:

Hi JAMES4578,

Thank you for your advice!!

I just run https://fast.com from the browser of my TV. It showed 45Mbps. Immediately after, I run "Check your network" from the Netflix app on my TV and I got 10,56Mbps..!!! Similar results with wireless connection. And yesterday evening running the same "Check your network" from the Netflix app on my TV I got 5.88Mbps (see attached image).IMG_2723.jpg

Is it possible that the Netfilx app itself has an issue with internet speed?? Do you know if the connection speed test from within the app is using fast.com?

Thanks in advance...


No prob, thanks for the latest info.  Certainly looks like the Netflix app has issue with Internet Speed but tbh not quite sure which test Netflix is using.   They recommend a few checks if speed seems low.  Connection Issues

New Member
It is possible that “Netflix error 100” in Apple TV could be caused by a misconfigured DNS. It can be fixed by configuring the DNS using the Google public DNS. Google public DNS is 8.8.8.8 and 8.8.4.4, please input this to your Apple TV DNS.
More dfetails on this URL:
https://www.errorsolutions.tech/error/netflix-error-100/
Observer

I have a samsung smart TV on my own with the same issue. Sometimes after few tries it works, but just now It cannot play any movies, even if I start a new one. Somebody sux, Netflix app I guess.

First Poster

I have the same problem with Netflix and SAMSUNG UE48JS9000.

I have to reload netflix and try 3-4 times to load the moive...

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